How To Order 

In general, we accept orders online.
Please be assured that we will never ask for your credit card details over the telephone.
You may proceed with shopping by following the instructions on the screen.
*Please note that you may select only one shipping destination per order. Should you wish to instruct us to send goods to multiple destinations, you are required to order them separately for each destination.

 

About Gift Options 

<How to set gift options>

・Unless it is specified, we place handkerchiefs individually in a box or bag and clearly state the content so that it can be easily identified from the outside.

・If you wish to pack multiple items together in a gift box, please fill in the "Comment Box" at the end of your order. 

・Gift box size (S, M, LL) Will be selected by us.

S
13.5cm × 13.5cm × 2.3cm
1 piece

 

 

M
11cm × 22cm × 2.5cm
1~2 piece(s)

 

 

LL
22cm × 22cm × 2.5cm
3~5 pieces

 

 

Easy packaging
14cm × 14cm × 0.8cm
1~2 piece(s)

 

 

M (Noshi)
11cm × 22cm × 2.5cm
1~2 piece(s)

 

 

<About message cards>
We offer six types of paid message cards. The back side is plain.
Happiness 



Congratulation



Memorial



Greeting



Flowers



Blessing

 

 

 About Embroidery Option

<The way set embroidery option>

In our online boutique, you may select a font for your embroidery from among the eleven options. There are 18 thread colors to choose.

You may select the embroidery’s “Letters,” “Font type,” “Position,” “Thread color,” and then proceed to “Confirm the embroidery detail.”

<Regards character type>

Refer character sample

No.1    No.3    No.6    No.9    No.13    No.15    No.17    No.19    No.22    No.26    No.31

 

Product Price

For orders from outside Japan (making payment in dollars), Please note that currency conversion fees may apply. Currently, the amount displayed at checkout is not the actual payable amount.

   

About Payment

<Credit card>

We accept payment method via VISA, MasterCard and AMEX. Please make payment in accordance to the Terms and Conditions and payment method stipulated by your credit card issuer.

*Online payments will be processed by Shopify Inc as our third party payment contractor.

<PayPal>

Payment via Paypal will be subjected to the Terms & Conditions stipulated by PayPal.

<Mobile Pay>

We accept payment method via Google Pay and Apple Pay. Please make payment in accordance to the Terms and Conditions and payment method stipulated by your service provider.

<Shopify Pay>

Accelerated checkout payment via Shopify Pay will be subjected to the Terms & Conditions stipulated by Shopify inc.

 

 About The Product Delivery Date

<Delivery method>
We will dispatch products to destinations in Japan using the Yamato Transport courier service.
We will dispatch products to destinations outside Japan using the EMS International Mail service.
● No embroidery required・・Your order will be shipped from our store within 2 to 4 days.
● Embroidery required・・Your order will be shipped from our store within 3 to 5 business days.

  

<The actual date>
in Japan
The actual date of arrival is subject to the availability of the services provided by Yamato Transport.
outside Japan
The actual date of arrival is subject to the availability of the services provided by Yamato Transport in Japan, and EMS International Mail.
Please note that we may require more time than indicated if you order a large quantity of handkerchiefs.
If you wish to specify a delivery date that is more than a week after the date of the order, please make a note in the remarks column. (This service is available for destinations in Japan only. Regrettably, no delivery date can be specified for orders placed from outside Japan.)
If an order is placed on a Saturday, Sunday, national holiday, or during our summer holiday and New Years holiday, we will process it on the next business day.

 

About Shipping Charges

Please note that you may select only one shipping destination per order.
Should you wish us to send goods to multiple destinations, you must place a separate order for each destination.
Consumption tax is not included in the following prices.
Flat-rate shipping charge for all destinations in Japan: 700 yen

【in Japan】 

You will be exempted from the shipping charge if you have made a purchase of 7,000 yen or over (excluding tax) to be shipped to a single destination.

【outside Japan】
・Asia

・Oceania, North America, Central America, Middle East

・Europe

・South America and Africa

Shipping to these areas will be charged a flat fee of 9 dollars.


You will be exempted from the shipping charge if you have made a purchase of 20,000 yen or over (including tax) to be shipped to a single destination.


How much duty and tax will I have to pay?
We' are unable to supply estimated duties and taxes as this information will vary by country.
Please note that if you place an order online, you will be responsible for all duties, taxes and customs charges.
If your order is then refused, you will still be responsible for charges incurred in shipping the package

 

How to Return Goods

In the unlikely event that you should receive dirty or damaged goods, or incorrect products, please notify us using the email address provided within 7 days from the date of arrival.
You may exchange them free of charge, as we will meet the cost of the return.
*Please clearly state your name, date of order, order number, product name(s), and the reason for the return in your email.

Please be advised that you are unable to cancel, return or exchange goods if you have simply changed your mind, nor any goods that you have used once or cleaned.

 

About Member Registration

・Member registration allows you to check your purchase history.
・It also allows you to enjoy seamless shopping without the need to enter your address every single time.
・You will receive an email newsletter including sales or notifications of new products

 

Shopping inquiry

・Member registration allows you to check your purchase history.
・It also allows you to enjoy seamless shopping without the need to enter your address every single time.
・You will receive an email newsletter including sales or notifications of new products